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Client Care Consultant
2 months ago
About Anglicare:
Anglicare Sydney stands as a prominent and esteemed community not-for-profit organization in Australia. Our mission is to honor Jesus Christ, enrich lives, and strengthen communities. We are committed to attracting skilled and mission-driven individuals who share our vision.
For over 160 years, Anglicare has been dedicated to serving those in need, providing support to the elderly and vulnerable populations. Our foundation was built by individuals who recognized community needs and were driven to make a positive impact, motivated by Christian love and a passion for service. If this resonates with you, we invite you to explore this opportunity.
Position Overview:
Full-Time Role - Flexible Work Arrangement
As a Care Advisor, you will play a pivotal role in ensuring that our clients' needs and preferences are effectively addressed through sustainable case management practices. Your contributions will be essential in aligning our services with the organization's strategic goals, quality standards, and core values, guaranteeing that our clients receive exceptional care and support.
Key Responsibilities:
- Client-Focused Care: Deliver comprehensive case management that prioritizes empathy, dignity, and respect for clients. Customize services to cater to each client's distinct physical, clinical, emotional, spiritual, and social requirements.
- Service Coordination: Evaluate and identify client needs, collaborating with both internal and external service providers to deliver suitable services and products, including assistive technology, while adhering to budget limitations.
- Regulatory Compliance: Ensure that all case management activities comply with organizational policies, relevant programs, and legislative requirements. Maintain precise and timely documentation.
- Relationship Building: Cultivate and sustain positive relationships with teams, healthcare professionals, clients, their families, and other stakeholders to enhance the reputation of Anglicare At Home.
- Financial Oversight: Assist clients in managing their care budgets, ensuring accurate documentation of services for proper allocation and accounting.
- Team Development: Mentor and support team members in understanding and implementing Anglicare's strategy, vision, values, and applicable policies. Monitor care workers' performance and gather client feedback to enhance service delivery.
Qualifications and Skills:
- Diploma in Case Management.
- Previous experience in Home Care, Community Care, or Aged Care settings.
- Proficient computer skills, including MS Office.
- Valid driver's license.
Why Anglicare?
If you are someone who thrives on challenges, possesses a positive outlook, and is driven by a genuine desire to make a meaningful impact in the lives of others, we encourage you to consider this opportunity. Become part of an organization where Jesus Christ is honored, lives are enriched, and communities are strengthened.
Anglicare is dedicated to ensuring the safety and wellbeing of children and young people and maintains a zero-tolerance policy towards child abuse.
