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Customer Care Consultant
1 month ago
We are seeking a highly skilled and dedicated Customer Care Consultant to join our team at Probe Asia Pacific Pty Ltd. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
Key Responsibilities- Provide exceptional customer service to customers, addressing their needs effectively and efficiently.
- Manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
- Provide information, discuss available options, and advise on services that support independent living at home, along with short-term and long-term care solutions.
- Meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
- Exceptional customer service skills, with the ability to provide outstanding service to customers.
- Proficiency in PC literacy, with demonstrable experience with various computer platforms and software.
- Adaptability in a busy environment, with the ability to manage multiple tasks while actively listening to customers and responding to their inquiries promptly.
- Clear verbal and written communication, with excellent communication abilities, both verbally and in writing.
- Eagerness to learn, with a willingness to acquire new skills and knowledge, staying updated on changes in process.
- A fantastic working culture, where you'll feel valued and supported every day.
- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
- Opportunities for career progression, with a company that invests in your professional growth and development.
