Front Office Manager

2 weeks ago

Sydney, New South Wales, Australia Marriott Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests. As a key member of our hotel team, you will be responsible for ensuring that all front office functions are running smoothly and efficiently, while maintaining the highest standards of quality and service.

Key Responsibilities

  • Lead and manage the front desk team to ensure excellent customer service and high levels of guest satisfaction
  • Develop and implement strategies to improve front office operations and increase revenue
  • Manage and maintain accurate records and reports, including guest information and front office statistics
  • Collaborate with other departments to ensure seamless communication and coordination
  • Provide training and coaching to front desk staff to enhance their skills and knowledge

Requirements

  • 4+ years of experience in a front office or customer service role
  • Proven track record of delivering exceptional customer service and improving front office operations
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders
  • Ability to work in a fast-paced environment and adapt to changing circumstances

About Marriott

Marriott International is a global hospitality company with a portfolio of 30 brands and over 7,000 properties in more than 130 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work with a diverse group of colleagues and develop your skills and knowledge in a dynamic and supportive environment.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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