Front Office Manager

3 days ago


Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott Hotels. As a key member of our hotel's leadership team, you will be responsible for overseeing all front office functions and staff, ensuring exceptional guest service and maximizing financial performance.

Key Responsibilities
  • Lead and manage a team of front office staff, including bell staff, switchboard operations, and front desk personnel.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage front office operations, including guest arrival and departure procedures, room assignments, and billing.
  • Monitor and control front office expenses to achieve or exceed budgeted goals.
  • Ensure compliance with all front office policies, standards, and procedures.
  • Develop and maintain relationships with guests, colleagues, and external partners to drive business growth and revenue.
Requirements
  • High school diploma or equivalent; 4 years experience in the guest services, front desk, or related professional area.
  • Proven leadership and management skills, with experience in supervising and developing teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest service and achieving business objectives.
About Marriott

Marriott International is a global hospitality leader, with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.

As a member of our team, you will have access to a range of benefits, including competitive compensation, comprehensive training and development programs, and opportunities for career advancement.


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