Strategic Communications Officer

7 days ago


North Lakes, Queensland, Australia Auto & General Full time

About the Role


We are seeking an experienced Strategic Communications Officer to join our team at Auto & General. This is an exciting opportunity for a skilled communications professional to support our frontline teams and drive effective operational communications across our Sales & Service and Claims & Assessing teams.


Key Responsibilities



  • Drive Effective Communications: Develop and implement strategic communications plans to support our frontline teams, incorporating critical divisional updates and strategic business messaging.
  • Support Communication and Engagement: Assist in the delivery of communication and engagement plans to embed important changes, support operating rhythms, and drive connection for our contact centre teams.
  • Content Creation: Draft operational alerts, leader briefs, divisional and leader updates, and newsletters to keep our teams informed and engaged.
  • Analytics and Reporting: Share insights and analytics with internal stakeholders to inform continuous improvement and contribute to our monthly reporting.
  • Quality Assurance: Triage, review, and update scripting and procedures for our contact centre teams to ensure accuracy and compliance.

What We're Looking For



  • Excellent Communication Skills: Highly developed written and verbal communication skills to effectively engage with our teams.
  • Proven Ability to Learn: Proven ability to learn new systems, tools, and processes quickly to drive business outcomes.
  • Initiative and Attention to Detail: Demonstrated initiative, attention to detail, and time management skills to meet deadlines and manage competing priorities.
  • Self-Motivation and Autonomy: Self-motivated with the ability to work autonomously and drive results.
  • Desirable Skills: Skills and experience in graphic design and video creation and editing software are desirable but not essential.

About Us


Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.


What We Offer



  • Opportunities for Growth: Opportunities for learning and professional development to suit everyone.
  • Recognition and Rewards: Recognition and rewards for high performance, including bonuses and other perks.
  • Work-Life Balance: Options for leave, including volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave.
  • Wellbeing and Support: A healthy mind and body hub, mental-health support, and fitness discounts to support your wellbeing.
  • Culture and Community: The opportunity to give back to our community through volunteering, fundraising, and donation opportunities.


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