Strategic Commercial Manager

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
Job Title: Commercial Manager

The role of Commercial Manager at Auto & General is a critical position that requires a strategic thinker with a strong focus on network optimization, capacity, and supplier performance. As a key member of the Supply Relationship Leadership team, you will be responsible for creating a competitive landscape through effective network optimization and driving world-class contract management performance.



Key Responsibilities:


  • Identify and realize market and internal opportunities to create competitive advantages.
  • Have oversight of supplier relationships and develop new commercial relationships to right-size the growing scale of our network of repairers and parts suppliers.
  • Maintain relationships with key stakeholders to become a highly valued contract expert, including being the central liaison between the Commercial Team and contract suppliers.
  • Deliver and refine re-engineering programs that develop a true, cost-effective Repair Service Platform and fully utilize the investment in technologies.
  • In consultation with relevant internal stakeholders, develop and implement appropriate supplier management and assessing strategies that meet the company's overall objectives.
  • Develop and implement policy with regards to supplier management, advanced commercial techniques, strategic sourcing, or supply process improvements, and systems and tools to monitor and manage contract deliverables, service levels, and commercial outcomes.
  • Oversee the network's performance, ensuring alignment between cost control methodologies and customer service/brand reputation outcomes.
  • Support drafting of high-quality contract documents and carry out contract variations, including updating or expanding scopes of services.
  • Provide contract management support to project teams throughout the contract life cycle and provide guidance to others in your team, while engaging in high-level strategic planning for the business, providing training as required.


Requirements:


  • Claims and/or significant Insurance Industry experience preferred.
  • Significant experience utilizing large datasets to surface insights and make recommendations.
  • Demonstrated advanced experience utilizing software packages, including PowerBI, Excel, Audanet, etc., to harness the power of data for decision-making.
  • Demonstrated best practice strategic procurement, including centralization of commercial strategies and achievement of significant cost savings.
  • Significant knowledge of the delivery of services and products through traditional Customer Service channels as well as Digital and Omni Channel strategies.
  • A track record of exploiting technology to solve customer and operational challenges in large enterprise environments would be an advantage.
  • Demonstrated success at implementing and delivering on operational efficiency and business process enhancement initiatives.
  • Demonstrated negotiation skills, superior communication skills, with a strong knowledge of legislative frameworks preferred.


About Us:

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.



We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer. If this sounds like you, apply today.



Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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