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Client Services Manager
2 months ago
The Client Services team at Gallagher Bassett is seeking an experienced Client Services Manager to support our valued client customers. This engagement-focused role involves playing a pivotal part in supporting our clients’ needs, both within our Victorian portfolio and nationally, to achieve exceptional outcomes in Workers Compensation claims management.
Key Responsibilities:
* Managing client relationships and providing troubleshooting support;
* Assisting large clients in achieving their performance goals;
* Proactively tailoring services to meet client requirements and industry trends;
* Building and maintaining relationships with key internal stakeholders;
* Leading claims reviews and ensuring productive meetings between clients and our team;
* Analyzing claims trends and implementing processes to manage risks;
* Managing conflicts between multiple parties.
Requirements:
* Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries;
* Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
* A strategic mindset and approach;
* Previous experience using Salesforce would be highly regarded;
* Strong attention to detail;
* Effective coaching ability;
* A strong sense of team and collaboration;
* A resilient attitude.
About Us:
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We offer a competitive salary, great teams, and exciting career opportunities, and we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability.
