Client Service Manager
6 days ago
Are you looking for a challenging role where you can apply your skills and experience to make a real difference? We have an exciting opportunity for an experienced Client Service Manager to join our team at Marsh McLennan in Melbourne.
About the RoleThis hybrid role requires spending at least three days per week in the office and involves managing a small portfolio of clients. You will be responsible for providing front-line client service, serving as the primary point of contact between clients and the organization, and working closely with clients to determine their current and future needs.
Main Responsibilities- Client Portfolio Management: Managing a small portfolio of clients to ensure excellent service delivery.
- Client Interface: Building strong relationships with clients to understand their needs and provide tailored solutions.
- Client Needs Assessment: Conducting thorough assessments to determine client needs and develop effective solutions.
- Solution Proposals: Developing and implementing solutions to meet client needs and grow revenue.
- Service Delivery Oversight: Ensuring high-quality service delivery across all aspects of the role.
To be successful in this role, you will need:
- RG146 Tier 1 Insurance Broking Compliance or ANZIIF certification.
- At least 2 years of industry experience.
- Proven ability to manage multiple tasks and meet deadlines.
- Excellent analytical, negotiation, and communication skills.
The ideal candidate will possess:
- A willingness to go above and beyond for client satisfaction.
- A strong ambition to build a career foundation in the insurance industry.
- Excellent interpersonal skills and the ability to work effectively in a team or independently.
As a member of our team, you can expect:
- Professional development opportunities to help you grow in your career.
- Innovative and interesting work that makes a meaningful impact.
- A supportive leadership culture that fosters collaboration and creativity.
Estimated Salary Range: $80,000 - $110,000 per annum, depending on experience.
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