Customer Service Liaison Specialist

3 days ago


Canberra, ACT, Australia IMB Bank Full time

At IMB Bank, we're looking for a highly motivated Customer Service Liaison Specialist to join our Canberra team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our customers in relation to their financial needs.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. You will also have a keen eye for detail and be able to maintain accurate records and data.

We offer a competitive salary package, including a base salary of approximately $65,000 per annum, plus superannuation and other benefits. In addition to your salary, you will also receive comprehensive training and development opportunities to help you grow your career with IMB Bank.

The main aspects of this role include:

  • Providing exceptional customer service and support to customers via multiple channels, including face-to-face, phone and online
  • Building strong relationships with customers and colleagues to achieve business objectives
  • Maintaining accurate records and data, and ensuring compliance with regulatory standards and policies
  • Working collaboratively with the team to achieve branch goals and objectives

To be successful in this role, you will need to demonstrate:

  • Excellent communication and interpersonal skills
  • A keen eye for detail and ability to maintain accurate records and data
  • A flexible approach to work and willingness to adapt to changing circumstances
  • A genuine desire to help people and make a positive impact on their lives

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, please apply today.



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