Senior Customer Service Liaison

4 weeks ago


Canberra, ACT, Australia Canon Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Senior Customer Service Liaison. In this role, you will be responsible for establishing and maintaining a day-to-day relationship with our government and corporate clients, providing excellent administration services and ensuring quality assurance standards are met.

Key Responsibilities:

  • Develop an understanding of the customer's business to anticipate their needs and generate additional revenue
  • Ensure team/site productivity, customer, and employee engagement targets are achieved through operational management and effective leadership of a team
  • Perform daily operational/administration tasks as necessary, ensuring quality assurance standards are met
  • Ensure service excellence through quality assurance and assisting with business process reviews
  • Assist with monthly customer reports, including supplier invoicing and cost centre allocation

About You

We are looking for someone with excellent administrative, time management, and organizational skills, as well as a strong customer service mindset. Ideally, you will have experience in the retail or hospitality sector and be looking to transition into a corporate environment. You will be a great team player, with a positive attitude and the enthusiasm to learn new skills.

Requirements:

  • Great customer service skills
  • Good knowledge of MS Office and ability to quickly learn new technologies
  • A great attitude and the enthusiasm to learn new skills

What We Offer

We offer a stable and rewarding work environment, with opportunities for career progression and professional development. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive and diverse workforce.



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