Customer Experience Liaison

5 days ago


Canberra, ACT, Australia UniLodge Full time
Opportunity Summary

A full-time Customer Service Coordinator role has become available at UniLodge, a leading provider of student accommodation in Australia and New Zealand. As a Customer Experience Liaison, you will be responsible for delivering exceptional customer service to our residents while maintaining a safe, secure, and healthy living environment.

About Us

At UniLodge, we pride ourselves on building inclusive communities that foster inspired living. Our company culture is built on trust, engagement, collaboration, and fun. We believe in investing in the wellbeing and professional development of our team members, offering access to ongoing training and career growth opportunities.

Key Responsibilities
  • Create a welcoming environment and provide a positive resident experience by being proactive and approachable.
  • Assist with various inquiries related to student residency, studies, general needs, and overall wellbeing, demonstrating empathy and professionalism.
  • Monitor and report concerns or issues related to resident safety and wellbeing, escalating them as necessary to ensure prompt resolution.
  • Coordinate administrative tasks, including mail management, filing, and other duties, efficiently and effectively.
Requirements

To succeed in this role, you will need:

  • Eligibility to work in Australia.
  • A National Police Check completed within the last 3 months.
  • A Working with Vulnerable People's Check.
Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • Access to ongoing training and career development opportunities.
  • Performance recognition programs.
  • Mental health and wellbeing tools and resources.
  • Leave options, including study leave and parental leave entitlements.
Estimated Salary

The estimated salary for this role is $55,000 - $65,000 per annum, depending on location and experience.



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