Customer Experience Coordinator

4 hours ago


Melbourne, Victoria, Australia INEOS Automotive Full time

We are seeking a talented Service Delivery Specialist to join our team at INEOS Automotive.

As a Service Delivery Specialist, you will play a critical role in ensuring our Australian and New Zealand customer base receives a consistent, industry-leading support experience.

The successful candidate will be responsible for handling customer enquiries, supporting the outsourced contact center team, and escalating issues to relevant teams within INEOS Automotive Australia.

Key responsibilities include:

  • Performing in line with agreed Central and ANZ Service Level Agreements
  • Representing the organisation in the quality and content of all communications with customers
  • Seeking proactive resolutions for both customer enquiries and as a liaison between the UK contact center team and internal departments
  • Managing simultaneous requests from internal and our UK contact center teams
  • Providing proactive customer case management with network partners, assisting in the resolution of customer enquiries and complaints, ensuring all enquiries are completed within Service Level Agreement

To succeed in this role, you will require:

  • Proven experience in a similar customer experience role
  • Experience of B2C customer service through multiple channels, including online, over the phone, email, and face-to-face
  • Knowledge of vehicle dealership aftersales and sales operations
  • Experience and understanding of CRM platforms

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.



  • Melbourne, Victoria, Australia ABN Group Full time

    {"title": "Customer Experience Coordinator", "description": "Deliver Exceptional Customer ExperiencesAs a Customer Experience Coordinator at ABN Group, you will play a vital role in ensuring our customers receive a first-class experience throughout the preconstruction journey. Your primary focus will be on coordinating all required elements of the...


  • Melbourne, Victoria, Australia ABN Group Full time

    {"title": "Customer Experience Coordinator", "description": "Deliver Exceptional Customer ExperiencesAs a Customer Experience Coordinator at ABN Group, you will play a vital role in ensuring our customers receive a first-class experience throughout the preconstruction journey. Your primary focus will be on coordinating all required elements, from sales...


  • Melbourne, Victoria, Australia ABN Group Full time

    {"title": "Customer Experience Coordinator", "content": "About ABN GroupABN Group is a leading construction, property, and finance company with operations in Victoria and Western Australia.We exist to deliver the dream of home ownership, and we're committed to providing an exceptional customer experience.Job SummaryWe're seeking an experienced Customer...


  • Melbourne, Victoria, Australia ABN Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at ABN Group. As a key member of our Knockdown Rebuild team, you will be responsible for managing a portfolio of high-value projects and delivering exceptional customer experiences.Key ResponsibilitiesCoordinate all required elements of the preconstruction journey,...


  • Melbourne, Victoria, Australia Transurban Full time

    About the RoleWe're seeking a highly organized and detail-oriented individual to support our General Manager - Customer Experience & Operations and General Manager - Customer Solutions & Australian Markets Partnering. As a Team Coordinator, you'll be responsible for managing day-to-day activities, coordinating meetings, and providing administrative support...


  • Melbourne, Victoria, Australia ABN Group Full time

    At ABN Group, we're seeking a skilled Customer Experience Coordinator to join our preconstruction team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless transitions from sales acceptance to construction.Responsibilities include:Providing top-notch customer service and support...


  • Melbourne, Victoria, Australia Hume City Council Full time

    Job Title: Customer Experience CoordinatorAbout the Role:Hume City Council is seeking a highly skilled Customer Experience Coordinator to join their team. As a key member of the Customer Experience department, you will be responsible for implementing customer-oriented plans, frameworks, and measurements to drive a customer-centric organizational culture.Key...


  • Melbourne, Victoria, Australia ABN Group Full time

    About ABN GroupABN Group is a leading construction, property, and finance company with operations in Victoria and Western Australia. We strive to deliver the dream of home ownership to our customers.Why Work with Us?We have a high-performing team that is customer-obsessed.We offer inclusive reward and recognition programs that celebrate our employees.We...


  • Melbourne, Victoria, Australia ABN Group Full time

    Who are we?ABN Group is a leading construction, property, and finance company with operations in Victoria and Western Australia. We deliver the dream of home ownership through our commitment to excellence and customer satisfaction.Why work with us?We have a high-performing team that is customer-obsessed.We offer inclusive reward and recognition programs that...


  • Melbourne, Victoria, Australia ABN Group Full time

    Deliver the Dream of Home OwnershipThis is an exciting opportunity to work with ABN Group, Australia's leading construction, property, and finance company. As a Customer Experience Coordinator, you will play a crucial role in managing a portfolio of high-value projects and delivering a first-class customer experience.Key Responsibilities:Provide excellent...


  • Melbourne, Victoria, Australia Talent International Full time

    The RoleWe are seeking a skilled Customer Experience Coordinator to join our team at Talent International for an initial 6-month contract, with the potential to extend or become permanent. Throughout this role, you will be exposed to and trained in various areas, including customer service front counter, concierge, license testing officer, and computer...


  • Melbourne, Victoria, Australia Creative Activation Full time

    About UsCreative Activation is a leading provider of outsourced sales and merchandising teams, and retail customer experience measurement campaigns in Australia and New Zealand. Our company prides itself on delivering outstanding performance for our partners by developing passionate people who are ready to work in the evolving retail environment.About the...


  • Melbourne, Victoria, Australia ABN Group Full time

    Delivering the Dream of Home OwnershipAt ABN Group, we're committed to making the dream of home ownership a reality for our customers. As a Customer Experience Coordinator, you'll play a critical role in ensuring that our customers receive a first-class experience from sales acceptance through to construction.Your Key ResponsibilitiesProvide exceptional...


  • Melbourne, Victoria, Australia Osborne Richardson Full time

    Osborne Richardson is seeking a skilled Customer Experience Specialist to join their team in Melbourne.The ideal candidate will have a strong drive to succeed, with proven sales experience in customer/sales roles and previous 3PL experience.Key responsibilities include:Accurately processing orders, coordinating inventory and logistics, and resolving...


  • Melbourne, Victoria, Australia Accor Full time

    As a key member of the Sofitel Melbourne On Collins team, the One Touch Operator plays a vital role in ensuring seamless communication between guests and the hotel.The ideal candidate will possess exceptional communication skills, a warm and welcoming demeanor, and the ability to remain calm under pressure.Responsibilities include coordinating the flow of...


  • Melbourne, Victoria, Australia inchcape Full time

    About the RoleWe are seeking a dynamic Customer Experience Specialist to join our team at Inchcape. As an in-store specialist, you will embark on a journey to learn, develop, and implement the various functions of this critical role. You'll coordinate and manage the sales process, ensuring that our customers receive personalized solutions that meet their...


  • Melbourne, Victoria, Australia Brenntag Full time

    About the RoleBrenntag is seeking a highly motivated Customer Service Officer to join our team in Melbourne.Key ResponsibilitiesManage customer daily activities and projects, including materials, customers, and vendors.Process customer orders, conduct contract reviews, and communicate with customers regarding order details and variations.Maintain customs and...

  • Team Coordinator

    1 month ago


    Melbourne, Victoria, Australia Transurban Full time

    About the RoleWe are seeking a highly organized and detail-oriented Team Coordinator to provide administrative support to our General Manager - Customer Experience & Operations and General Manager - Customer Solutions & Australian Markets Partnering.As a Team Coordinator, you will be responsible for managing day-to-day activities, coordinating meetings,...


  • Melbourne, Victoria, Australia ABN Group Full time

    Deliver the Dream of Home OwnershipThis is an exciting opportunity to work with ABN Group, Australia's leading construction, property, and finance company. As a Customer Experience Project Coordinator, you will play a crucial role in managing a portfolio of high value projects and providing a first-class customer experience.Key Responsibilities:Coordinate...


  • Melbourne, Victoria, Australia ABN Group Full time

    Delivering the Dream of Home OwnershipThis is an opportunity to work as part of the Knockdown Rebuild team and manage a portfolio of high value projects. You will provide a first-class customer experience by coordinating all required elements of the preconstruction journey from sales acceptance through to construction whilst meeting expected timelines.Key...