Senior Customer Service Director
1 week ago
About Sales Mate Group: A leading sales, marketing and BPO specialist with over 20 years of experience across various industries. We partner with prominent brands in Australia, driven by a passion for quality relationships and exceptional customer interactions.
The Opportunity: Our call centre is seeking an experienced Customer Service Manager to lead our team of call centre agents. The ideal candidate will have a strong background in team leadership, excellent customer service skills, and extensive knowledge of the energy industry.
Job Overview:
- Lead our call centre team to deliver exceptional customer experiences
- Monitor individual performance, provide coaching and development training to agents
- Enhance existing systems and processes to drive customer satisfaction
- Manage after-sale processes, ensuring customer needs are met
- Liaise with clients regarding customer dissatisfaction and feedback
- Adhere to Sales Mate's capability and compliance framework
- Analyse performance data and report to relevant stakeholders
About You:
- Strong human relations skills, with high negotiation skills
- High level of personal commitment, enthusiasm, and energy
- Technical proficiency with computer access, flexible work arrangements
- Self-motivated, with availability Monday to Saturday
What We Offer:
- $73,309 Annual Salary
- Flexible work arrangement – working from home
- Cloud technology solutions for your home office setup
- Hourly rate + Short term incentives + Superannuation
-
Senior Brand and Customer Director
1 week ago
Melbourne, Victoria, Australia Munro Footwear Group Full timeAbout the RoleWe are seeking an exceptional Senior Brand and Customer Director to lead our brand strategy, drive customer engagement, and foster a customer-centric culture across Munro Footwear Group.This is an exciting time for our business as we move into a new era of transformation. As a natural people leader with a proven track record of achieving...
-
Customer Service Director
7 days ago
Melbourne, Victoria, Australia Careerone Partner Network Full timeJob Title: Customer Service DirectorCompany Overview: We are a dynamic Australian company dedicated to delivering high-quality, affordable products to customers nationwide. Our mission is to provide excellent service and value, with a focus on efficient operations and customer satisfaction.Salary: AUD 79,040 + SuperannuationAbout the Role:We are seeking a...
-
Senior Customer Experience Director
2 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeAs a Senior Customer Experience Director at Yarra City Council, you will have the opportunity to lead and develop a high-performing team of over 80 Customer Service Officers and Sales Officers. The ideal candidate will possess excellent leadership and communication skills, with the ability to drive a constructive culture and empower their team to deliver...
-
Customer Service Director
4 weeks ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...
-
Senior Operations Director
2 days ago
Melbourne, Victoria, Australia ignite Full timeWe are seeking an experienced and results-driven Senior Operations Director to join our team at Ignite. As a key member of our leadership team, you will be responsible for leading the operations function and driving business growth through strategic planning, process improvement, and team management.About the RoleThe Senior Operations Director will oversee...
-
Customer Service Director
2 weeks ago
Melbourne, Victoria, Australia Careerone Partner Network Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Director to lead our customer service team. This role is crucial in upholding our commitment to customer satisfaction and efficient service.Key Responsibilities:Craft and periodically assess customer service policies, programs, and procedures to ensure alignment with customer...
-
Customer Service Director
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the BusinessOur client is a family-owned Australian company with a century-long history of delivering business solutions globally. They design, manufacture, and supply Automotive, Seating, Industrial, Marine, and Transportation Hardware.The company has established itself as a leader in its industry, providing innovative solutions to clients...
-
Senior Clinical Director
2 days ago
Melbourne, Victoria, Australia Tradewind Australia Full timeWe are seeking a highly skilled Senior Clinical Director to lead our Counselling and Phone Service team. This is a remote, work-from-anywhere-in-Australia position.Head Office is based on the Sunshine Coast in Queensland.About the RoleMake a lasting impact on individuals and communities affected by suicide.Work in a supportive and inclusive environment that...
-
Senior Construction Director
1 week ago
Melbourne, Victoria, Australia McDonald's Full timeMcDonald's Australia is a leading quick service restaurant operation in the country, renowned for its commitment to customer satisfaction and employee growth. We are currently seeking an exceptional construction professional to join our team as Senior Construction Director. This is a challenging and rewarding role that requires strong leadership skills,...
-
Senior Service Delivery Director
2 weeks ago
Melbourne, Victoria, Australia Michael Page Full timeAbout the RoleWe are seeking a highly skilled Senior Service Delivery Director to lead our Service Team in achieving exceptional performance and growth.Job DescriptionStrategic Leadership: Provide vision, direction, and guidance to the Service Team to drive business objectives and achieve sales targets.Team Development: Lead, nurture, and develop a team of...
-
Director of Customer Experience
5 days ago
Melbourne, Victoria, Australia Workday Australia Pty Ltd Full timeAbout the RoleThe Senior Director, Engagement Management plays a pivotal role in leading an organization of Engagement Managers who focus on deploying Workday applications.This individual is accountable for the success of customers within their project portfolio and collaborates with other teams in Services, Sales, and Partner organizations to deliver...
-
Senior Finance Director
4 weeks ago
Melbourne, Victoria, Australia SHK Full timeAbout the RoleThe ANZ Finance Senior Director plays a pivotal role in leading the finance function across BCG's Australia and New Zealand system. Reporting to both the ANZ System Leader and the Asia Pacific CFO, this position requires strategic planning, commercial acumen, and exceptional leadership skills.Key ResponsibilitiesKey responsibilities include...
-
Customer Service Director
4 days ago
Melbourne, Victoria, Australia Careerone Partner Network Full timeAbout UsShri Ambika Group Pty Ltd, trading as EzoneDeal, is a dynamic Australian company dedicated to delivering high-quality products to customers nationwide.We are committed to excellent service and value, steadily expanding our offerings across categories like home goods, electronics, and personal care.Our goal is efficient operations, dispatching orders...
-
Senior Medical Director
1 week ago
Melbourne, Victoria, Australia Dental Corporation Full timeBe at the Heart of Delivering Exceptional HealthcareWe are seeking a Senior Medical Director to join our team at Bupa Medical Visa Services. This is an exciting opportunity for a skilled medical professional to lead our healthcare operations and contribute to the growth and success of our organization.About UsBupa is a global leader in healthcare, dedicated...
-
Senior Account Director
1 month ago
Melbourne, Victoria, Australia Ingenico Group Full timeJob Title: Senior Account DirectorAs a Senior Account Director at Ingenico Group, you will be responsible for managing a portfolio of high-value accounts, including top-tier banks, merchant acquirers, and payment facilitators. Your primary objective will be to build and maintain strong relationships with decision-makers and influencers, leveraging your...
-
Senior Cardiology Director
3 weeks ago
Melbourne, Victoria, Australia Alfred Health Full timeAlfred Health, a leader in healthcare delivery, improvement, research, and education, invites applications for the position of Senior Cardiology Director to work full-time. The successful candidate will lead the day-to-day clinical operations of the Cardiology Advanced Heart Failure service, providing strategic input and vision into the continued growth and...
-
Business Services Director
1 month ago
Melbourne, Victoria, Australia Roc Consulting Full timeBusiness Services Director OpportunityRoc Consulting is seeking a highly skilled Business Services Director to lead our team of accountants in the Inner City Suburbs. This is a fantastic opportunity for a senior accountant looking to take on a leadership role and progress to partnership.The successful candidate will have a strong technical tax ability,...
-
Senior Financial Director
7 days ago
Melbourne, Victoria, Australia Service Stream Full timeAbout Service StreamWe are seeking a highly skilled Finance Manager to join our dynamic team based in Melbourne, VIC. As a leading provider of service management solutions, we offer a unique opportunity for a professional looking to take their career to the next level.Job SummaryThe successful candidate will be responsible for managing our financial...
-
Senior Client Service Director
2 weeks ago
Melbourne, Victoria, Australia Kaizen Recruitment Full timeAbout the CompanyKaizen Recruitment is a leading recruitment agency in Melbourne CBD.We have an exciting opportunity for a Senior Client Service Director to join our team.Job DescriptionThis role involves leading a team of 5 people and establishing a best-in-class client service function. You will be responsible for delivering efficient investor onboarding,...
-
Melbourne, Victoria, Australia COGNIZANT Full timeAbout the RoleAs a Senior Director of Global Commerce and Customer Experience at Cognizant, you will be responsible for driving strategic initiatives across the entire customer experience and commerce lifecycle. This role requires a strong network in the APAC market, engaging with stakeholders at all levels, as well as colleagues from different...