Senior Customer Service Director

1 week ago


Melbourne, Victoria, Australia Sales Mate Group Full time

About Sales Mate Group: A leading sales, marketing and BPO specialist with over 20 years of experience across various industries. We partner with prominent brands in Australia, driven by a passion for quality relationships and exceptional customer interactions.

The Opportunity: Our call centre is seeking an experienced Customer Service Manager to lead our team of call centre agents. The ideal candidate will have a strong background in team leadership, excellent customer service skills, and extensive knowledge of the energy industry.

Job Overview:

  • Lead our call centre team to deliver exceptional customer experiences
  • Monitor individual performance, provide coaching and development training to agents
  • Enhance existing systems and processes to drive customer satisfaction
  • Manage after-sale processes, ensuring customer needs are met
  • Liaise with clients regarding customer dissatisfaction and feedback
  • Adhere to Sales Mate's capability and compliance framework
  • Analyse performance data and report to relevant stakeholders

About You:

  • Strong human relations skills, with high negotiation skills
  • High level of personal commitment, enthusiasm, and energy
  • Technical proficiency with computer access, flexible work arrangements
  • Self-motivated, with availability Monday to Saturday

What We Offer:

  • $73,309 Annual Salary
  • Flexible work arrangement – working from home
  • Cloud technology solutions for your home office setup
  • Hourly rate + Short term incentives + Superannuation


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