Hotel Operations Director

1 month ago

Sydney, New South Wales, Australia Hyatt Corporation Full time

Director of Rooms

Hiring for Hotel Operations Director at Hyatt Regency Sydney in Australia. This role involves overseeing the entire Rooms Division, including Front Office, Group Operations, Housekeeping, Bell Desk, Regency Club Lounge and Concierge.

As a dynamic leader, you will ensure that each department delivers a personalized experience for guests in accordance with the brand's strategic priorities while meeting colleague, guest, and owner expectations.

This is a fast-paced role requiring a solutions-oriented individual with exceptional leadership skills who can inspire customer care and service execution within a team of professionals.

Main Responsibilities:

  • Ensure that each department meets the brand's standards in line with strategic priorities.
  • Work closely with department managers to maintain an efficient operation.
  • Monitor and influence cost management and revenue generation for each department.
  • Develop and mentor department managers.
  • Engage with employees throughout the division.

To be successful in this role, you should have:

  • Previous international experience in a large 5-star hotel.
  • A minimum of 2 years' experience in a similar role.
  • Proven ability to handle emergency and crisis situations.
  • A relevant degree in Business or Hospitality.
  • Proven ability to improve and maintain Guest Satisfaction Score.
  • Sound working knowledge in systems including HotSOS, Birchstreet, and Opera PMS.
  • Strong experience managing large Inventory/Stock.
  • Experience managing Hygiene Certification requirements (including GBAC Star, HACCP, ISO 20000).
  • Excellent interpersonal and leadership skills.
  • Full working rights in Australia.

Benefits:

  • A highly competitive salary and generous discretionary annual bonus.
  • Access to health and wellness benefits.
  • Complimentary city car parking at a nearby facility.
  • Complimentary accommodation at Hyatt properties worldwide.
  • Discounted accommodation for associates as well as friends and family.
  • Learning and development opportunities.
  • Associate rewards and recognition programs.
  • Experience working within an international group consistently ranked as one of the world's best places to work.

Estimated Salary Range: AU$90,000 - AU$120,000 per year.

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