Indigenous Banking Specialist

2 weeks ago

Parramatta, New South Wales, Australia Westpac Group Full time
{"title": "Indigenous Call Centre Banker Role Overview", "content": "Role Overview

We are seeking an Indigenous Call Centre Banker to join our team at Westpac Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our Aboriginal and Torres Strait Islander customers.

Key Responsibilities
  • Provide banking solutions to our existing bank clients and new direct clients.
  • Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
  • Manage relationships with referral partners and stakeholders across the business.
  • Comply and remain up to date with industry compliance, policy and legislative standards.
Requirements
  • At least 12 months customer service experience (any industry)
  • People who thrive in a corporate and professional working environment
  • Ability to adjust to a high paced, KPI driven environment
  • A genuine interest in Banking and Financial Services
  • Happy to commute and work onsite at our Parramatta
What We Offer
  • You'll be paid competitively, while being in a great position to grow your career.
  • You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
  • Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.
Why Join Us?

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

", "lang_code": "en-US"}

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