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Senior Financial Resilience Specialist

2 months ago

Parramatta, New South Wales, Australia HSBC Full time
About the Role

At HSBC, we're committed to helping our customers navigate financial challenges and achieve long-term stability. As a Senior Legal Collections and Financial Resilience Specialist, you'll play a critical role in supporting customers experiencing financial hardship, while also ensuring the bank's interests are protected.

Key Responsibilities
  • Collaborate with customers to develop personalized financial resilience plans, providing guidance and support to help them overcome financial obstacles.
  • Work closely with legal and administrative teams to ensure timely delivery of business support functions, including secured and unsecured account facilities.
  • Conduct thorough analyses of complex facilities to identify areas for improvement and recommend further action to safeguard the bank's interests.
  • Develop and implement strategies to mitigate losses, working closely with key stakeholders to ensure effective resolution.
  • Communicate with customers through the litigation stage to support viable resolution and ensure a positive outcome for all parties.
What We Offer

As an HSBC employee, you'll have access to a range of benefits, including competitive pay, professional development opportunities, and a flexible working culture. We're committed to supporting our employees' well-being and offer a range of wellness programs, including discounted gym memberships.