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Senior Legal Collections and Financial Resilience Specialist

2 months ago

Parramatta, New South Wales, Australia HSBC Full time

**Job Summary**

At HSBC, we're committed to helping our customers navigate financial challenges and achieve long-term stability. As a Senior Legal Collections and Financial Resilience Specialist, you'll play a critical role in supporting our customers in financial hardship and ensuring the bank's interests are protected.

**Key Responsibilities**

  • Support the legal and administrative functions for secured and unsecured accounts, ensuring timely delivery of business support services.
  • Collaborate with customers experiencing financial hardship to develop personalized plans for financial resilience.
  • Recommend further action to safeguard the bank's interests on complex facilities.
  • Contribute to expediting further action to mitigate losses, working closely with key stakeholders, including branch teams and relationship managers.
  • Correspond with customers through the litigation stage to support viable resolution.

**What You'll Need**

  • Strong analytical and problem-solving skills to navigate complex financial situations.
  • Excellent communication and interpersonal skills to build trust with customers and stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Knowledge of financial regulations and laws relevant to collections and financial recovery.