Enterprise Risk Management Specialist

1 month ago


North Lakes, Queensland, Australia Auto & General Full time

About the Role

As our new Enterprise Risk Management Specialist, you will support the Recoveries and Settlements leadership team to deliver our risk management strategy. You will ensure that all aspects of the risk management framework are completed and complied with.

You will:

  • Risk Identification and Assessment
  • Coordinate and facilitate the delivery of specific training and development initiatives designed to strengthen risk management activities, and facilitate workshops for risk & control identification.
  • Advise and lead the development, implementation, and ongoing review, testing, and assurance for A&G's Business Continuity Framework.
  • Identify, assess, and document operational risks, including Incident Management and Risk Profile analysis, ensuring Risk Assessments are in place for the Department that you are responsible for.
  • Develop and maintain risk registers, heat maps, and other risk management tools, and conduct root cause analysis, identify lessons learned, implementing corrective actions and remediation plans as required.
  • Manage the response to regulator requests and regulatory change, leading the incident response effort, ensuring timely and effective resolution.
  • Support and represent business in BreachCos, ensuring effective collaboration and communication.
  • Support the development and implementation of risk mitigation strategies, controls, and procedures, and improve internal risk controls, detection, and response capabilities.
  • Perform risk assessments for data protection, supplier management, and risk management programs, and monitor management incidents, audit actions, and treatment plans.

What You'll Bring

  • A minimum of 2+ years of experience working within a similar position, preferably in the financial services industry, particularly in general insurance.
  • The ability to build and sustain effective relationships, with strong negotiation and influencing skills, along with excellent analytical and problem-solving skills.
  • A strong background in Incident Management, Risk Profile, and Risk Reporting.
  • Demonstrated understanding of legislative, regulatory, and compliance obligations in the FSR environment and proficiency in regulatory and compliance obligations relating to GICOP, Privacy, Corps Act, and Claims Handling, RG271, and Complaints Management, CPS 230.
  • Exposure in Third-Party Risk Management is highly desirable.

Your Benefits

  • Competitive Salary: AU$80,000 - AU$120,000 per annum, depending on experience.
  • Location: North Lakes, QLD - Our office is located in the heart of North Lakes, close to shopping centers, restaurants, and other amenities.
  • Professional Development Opportunities: We offer ongoing learning and professional development opportunities to help you grow in your career.
  • A supportive work environment: We value individual differences and foster an inclusive culture that creates a great place to work for everyone.
  • A range of employee benefits: We offer discounts on insurance products, volunteer days, paid parental leave, and more.

About Us

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and are always looking for talented individuals who can help us achieve our goal of being Australia's best insurer.



  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General - A Leader in Insurance SolutionsWe are a leading provider of general insurance products and services, dedicated to safeguarding our customers in their time of need. Our commitment to 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other.We're seeking an...


  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General is a fast-growing motor and home insurer in Australia.We're seeking an experienced Enterprise Project Coordinator to join our team.Estimated salary: AU$90,000 - AU$120,000 per annum.About the RoleThe successful candidate will have 2-3 years of experience in project coordination or analysis roles.Responsibilities include:Supporting the delivery...


  • North Lakes, Queensland, Australia Auto & General Full time

    About Auto & GeneralWe are a leading provider of general insurance products in Australia, dedicated to safeguarding our customers in their time of need. Our range of products includes car, motorcycle, home, contents, pet and travel insurance, as well as roadside assistance.At Auto & General, we strive for high performance with high integrity. This underpins...


  • North Lakes, Queensland, Australia Help Enterprises Full time

    About Us:Help Enterprises is a leading social enterprise in Queensland, dedicated to empowering individuals with disabilities to lead fulfilling and independent lives. Our 50+ year history has shaped an integrated network of services, providing the essentials, routine, and stretch people seek.We work alongside our clients to achieve their goals, leveraging...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Senior Change Management Specialist to join our team at Auto & General.Job DescriptionThe successful candidate will be responsible for managing change initiatives across our Motor Claims & Assessing Division, ensuring seamless customer journeys and controlling costs. This role will support the program portfolio...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    The Complex & Legal Claims Consultant role at Fuse Recruitment presents a unique opportunity for a skilled professional to join a dynamic team in the insurance industry. With a focus on complex liability and legal claims, this position demands strong analytical and problem-solving skills.About the RoleAs a Complex & Legal Claims Consultant, you will be...


  • North Lakes, Queensland, Australia Help Enterprises Full time

    About Help EnterprisesAt Help Enterprises, we strive to provide people with disability the tools they need to lead fulfilling and independent lives. With an integrated network of services spanning over 50 years, we offer a range of support systems designed to cater to individual needs.We value our employees and believe in creating an environment that...


  • North Lakes, Queensland, Australia Auto & General Full time

    Role Overview:">We are seeking an experienced Insurance Knowledge Management Specialist to join our Claims team. This role is based at our North Lakes office and offers a competitive salary package, including a base salary of $95,000 per annum, plus superannuation and bonuses.">Job Description:">Create and maintain knowledge articles and requests within...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Business Intelligence and Analytics Specialist to join our team at Auto & General. As a key member of our analytics department, you will play a crucial role in transforming our analytics and reporting capabilities, moving us from descriptive reporting to interactive analytics and insights.Key...


  • North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a highly skilled Motor Claims Quality Assurance Specialist to join our team at Auto & General. This is an exciting opportunity for someone who is passionate about ensuring the highest level of quality in motor claims handling.As a Motor Claims Quality Assurance Specialist, you will play a key role in the ongoing development and implementation...


  • North Lakes, Queensland, Australia Auto & General Full time

    **Job Overview:**We are seeking an experienced Product Delivery Specialist to join our team at Auto & General, the fastest-growing major Motor and Home insurer in Australia. This is an exciting opportunity for a talented professional to contribute to our success by delivering high-quality products and solutions that safeguard a brighter future for our...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the Role: We are seeking an experienced Data Driven Workforce Optimization Specialist to join our team in North Lakes. This role is responsible for managing, developing, and maintaining accurate multimedia workload forecasts, service level predictions, and Full-Time Equivalent (FTE) requirements for our front-line business. The ideal candidate will...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job Description:We are seeking an experienced Claims Management Specialist to join our team at Auto & General. In this role, you will be responsible for managing a portfolio of complex, high-value claims.Key Responsibilities:End-to-end management of a portfolio of claims, ensuring timely and effective resolution.Built and maintained strong relationships with...

  • Knowledge Specialist

    4 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Salary InformationWe offer a competitive salary package with an estimated annual remuneration of $90,000-$120,000 depending on experience. This includes...


  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General is seeking a skilled Senior Claims Management Specialist to join our team. Job DescriptionWe are looking for an experienced professional to manage a portfolio of complex claims, ensuring timely and cost-effective resolution while maintaining high-quality customer service. Key Responsibilities:To assess liability and recovery potential in order...


  • North Lakes, Queensland, Australia Auto & General Full time

    About Auto & GeneralWe provide innovative insurance solutions to protect our customers in times of need. Our diverse range of general insurance products safeguards individuals on the road, at home, and during travel with various car, motorcycle, home, contents, pet, and travel insurance products, as well as roadside assistance.Our culture emphasizes 'high...


  • Noosa North Shore, Queensland, Australia Commonwealth Bank Full time

    Estimate salary: $80,000 - $120,000 per annumAbout the Commonwealth BankThe Commonwealth Bank is a leading financial institution in Australia, dedicated to meeting the needs of small to medium enterprises with annual turnovers up to $30 million and aggregated commercial debt of up to $10 million.We serve a diverse range of industries, including retail,...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Insurance Claims Specialist to join their team. With a strong focus on customer satisfaction and claim processing efficiency, this role offers a unique opportunity for individuals with claims management experience in a complex environment.**Job...


  • North Lakes, Queensland, Australia Auto & General Full time

    We are seeking an experienced Claims Resolution Specialist to join our team at Auto & General. This is a key role that requires strong negotiation and problem-solving skills, with the ability to manage complex liability and legal files.


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Technical Capability SpecialistFuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Technical Capability Specialist to strengthen and advance the capabilities of our clients' Recoveries & Settlements teams.About the Role:This role is essential in building the technical expertise of team members,...