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Senior Change Management Specialist
1 month ago
We are seeking a highly skilled Senior Change Management Specialist to join our team at Auto & General.
Job DescriptionThe successful candidate will be responsible for managing change initiatives across our Motor Claims & Assessing Division, ensuring seamless customer journeys and controlling costs. This role will support the program portfolio through project governance and change management principles, delivering exceptional service to internal customers and minimising disruption.
The ideal candidate will have experience in project and change management, with evidence of successful business delivery. They will also possess superior communication skills, attention to detail, and the ability to work autonomously while maintaining focus.
Key Responsibilities- Apply departmental change and delivery process project manage delivery of system, process, and cultural changes
- Lead projects from requirements definition through deployment, identifying schedules, scope, budget estimations, benefit profiling, and tracking and implementation plans
- Manage risk registers and agreed mitigation plans
- Analyse project progress and propose plans to adapt scope, resources, or timeline as needed
- Provide proactive, timely, and transparent communication to stakeholders at all levels
- Facilitate change management to engage teams potentially impacted by or impacting a change
- Ongoing monitoring of changes post-implementation to ensure success and benefits realisation
- Project and change management experience with evidence of successful business delivery
- Execution of risk identification and mitigation plans necessary to keep delivery milestones on track
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation
- Superior communication skills, both written and verbal
- A superior level of attention to detail and accuracy
- The ability to work autonomously while maintaining focus
- A competitive salary range of $100,000 - $120,000 per annum, depending on experience
- Opportunities for professional development and growth within the company
- A dynamic and supportive work environment
- A range of employee benefits, including health insurance, gym membership, and more
This role will be based at our North Lakes or Kawana office, offering easy access to public transport and amenities.
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