Knowledge Specialist

5 days ago


North Lakes, Queensland, Australia Auto & General Full time
About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Salary Information

We offer a competitive salary package with an estimated annual remuneration of $90,000-$120,000 depending on experience. This includes bonuses and benefits that will be discussed during the interview process.

Job Description

The role of Knowledge Specialist - Claims Operations involves ensuring the effective management and dissemination of knowledge within the Claims & Assessing team. You will work closely with key stakeholders to develop, deploy, and maintain best practice knowledge, driving continuous improvement and excellence in claims operations.

Key Responsibilities
  • Create and maintain high-quality knowledge articles and requests, adhering to agreed timelines and standards
  • Liaise with subject matter experts to gather and document process information, ensuring accuracy and consistency
  • Develop and implement knowledge management design principles, style guides, and formatting to sustain or improve capability
  • Collaborate with cross-functional teams to embed and utilize HIYA across Claims & Assessing, building relationships and promoting adoption
  • Support the Knowledge Management Onboarding/Accreditation program through coaching and mentoring, driving cultural change
  • Identify and report potential risks or inadequate controls related to compliance or operational risks, ensuring a safe and secure work environment
Requirements
  • Demonstrated ability to work effectively with various levels of business and technical teams, tailoring communication styles as needed
  • Proven experience in technical writing, including producing, reviewing, and documenting to a high standard
  • Excellent organisational, analytical, and problem-solving skills, with attention to detail and critical thinking
  • Effective time management, planning, and prioritisation, with the ability to manage changing priorities and meet deadlines
  • Ability to engage, coordinate, and influence a wide range of stakeholders, promoting collaboration and adoption
Benefits
  • Location: Our North Lakes office offers a convenient location close to home, with amenities and attractions nearby
  • Recognition and rewards: We value high performance and reward our people through bonuses and other perks
  • Options for leave: Enjoy volunteer days, additional paid 'ME' day, paid parental leave, and the opportunity to purchase extra leave for life's big moments
  • Growth opportunities: Develop your skills and career with our learning and professional development programs
  • Give back: Join our A&G Difference program and make a positive impact on our community through volunteering, fundraising, and donation opportunities
  • Take care of yourself: Access our healthy mind and body hub, mental health support, and fitness discounts to maintain your wellbeing
  • Celebrate successes: Share in our on-site events, family fun days, and annual celebrations, fostering a sense of community and camaraderie
  • Save money: Enjoy discounts on insurance products, retail purchases, and more through our partnerships and benefits

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