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Motor Claims Business Continuity Strategy Specialist

1 month ago

North Lakes, Queensland, Australia Auto & General Full time

About Auto & General

We provide innovative insurance solutions to protect our customers in times of need. Our diverse range of general insurance products safeguards individuals on the road, at home, and during travel with various car, motorcycle, home, contents, pet, and travel insurance products, as well as roadside assistance.

Our culture emphasizes 'high performance with high integrity' which underpins our values and interactions with customers, the community, and each other. We're committed to being Australia's best insurer and seek talented individuals who share our vision.

The Role: Motor Claims Business Continuity Specialist

This position entails ensuring business continuity plans are up-to-date, tested, and resources (people, process, systems, and data) are known and functioning correctly for smooth deployment.

  • Documentation and Reporting:
    • Maintain current documentation of all business continuity plans and related procedures.
    • Generate reports on risk assessments, incident responses, and performance metrics.
    • Ensure compliance with reporting requirements set by regulatory bodies of the insurance industry.
    • Maintain up-to-date registers to facilitate deployment in an emergency: e.g., special needs if there is a site loss and personnel cannot work from home, event deployment-ready staff.
  • Risk Assessment and Analysis:
    • Identify potential risks as input into planning responses.
    • Collaborate with teams to conduct risk assessments.
  • Crisis Management:
    • Participate in crisis management teams during actual incidents.
    • Coordinate and undertake response efforts including communication, resource planning, and deployment activities, accommodation bookings, equipment sourcing, etc.
    • Maintain a state of readiness for immediate response to critical incidents.
  • Training and Awareness:
    • Develop a BCP test plan and coordinate and conduct regular tests.
    • Raise awareness of the importance of business continuity and disaster recovery measures.
  • Continuous Improvement:
    • Conduct and analyze post-incident reviews for areas of improvement.
    • Update business continuity plans and strategies based on lessons learned.
    • Stay informed about emerging risks and trends in the motor insurance industry.
  • Regulatory and Compliance:
    • Stay current with regulatory requirements and ensure response arrangements have regard to obligations. e.g., Code of Practice, OH&S
  • Communication and Stakeholder Engagement:
    • Maintain open lines of communication with all stakeholders.
    • Provide updates and reports on the status of BCP efforts as needed.
    • Collaborate cross-functionally to ensure alignment.
  • Interstate Travel Required

What You'll Bring

  • 3+ years experience in general claims management.
  • Stakeholder management experience in a fast-paced, delivery-focused environment.
  • Excellent written and verbal communication skills, including the development of board papers and reporting.
  • Strong analytical ability and presentation skills.
  • A well-developed understanding of legislative, regulatory, and compliance obligations to operate in the FSR environment.

Perks and Benefits

  • Extra leave - Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.

$75,000 - $100,000 per annum (dependent on experience)