NDIS Onboarding Specialist

2 days ago

North Lakes, Queensland, Australia Help Enterprises Full time

About Us:

Help Enterprises is a leading social enterprise in Queensland, dedicated to empowering individuals with disabilities to lead fulfilling and independent lives. Our 50+ year history has shaped an integrated network of services, providing the essentials, routine, and stretch people seek.

We work alongside our clients to achieve their goals, leveraging our social enterprise businesses, organisational partnerships, and DES and NDIS service streams.

Acknowledging that every person's journey starts with our team, we strive to create an environment where employees can live our values daily.

As a valued member of our Centralised Services team, you'll enjoy excellent salary sacrificing benefits, up to $15,900 tax-free annually, plus an additional $2,560 for meal and entertainment expenses. You'll also benefit from a supportive work environment prioritising your personal and professional life, ensuring a perfect balance.

Additional perks include recognition of loyalty through our Service Award Program, free counselling sessions via our Employee Assistance Program (EAP), and the chance to make a tangible difference in the lives of people with disabilities.

About the Opportunity:

  • The NDIS Onboarding Specialist will provide timely and accurate financial onboarding for participants accessing NDIS services through Help Enterprises.
  • You'll be responsible for efficiently processing all participant onboarding tasks within specified timeframes.
  • Understanding NDIS Funding Models and Price Guides is crucial to this role.
  • You'll interpret available supports to ensure participants receive suitable assistance.
  • Effective communication with stakeholders, including participants, families, and other relevant parties, is vital.
  • You'll represent Help Enterprises professionally and positively during all interactions.
  • Your support with creating service bookings through the NDIS Portal is essential.
  • Investigating unclaimed revenue and ensuring participant agreements are completed in a timely manner are key responsibilities.
  • Accurate data entry in the Customer Information Management System is also required.

About You:

We're seeking motivated and value-driven individuals with exceptional attention to detail to join our Centralised Services team.

  • High proficiency in Microsoft Office software products is expected.
  • Experience working within the NDIS Portal is necessary.
  • Excellent communication and interpersonal skills are essential.
  • You'll need to demonstrate independence and teamwork abilities.
  • High-level attention to detail and ability to prioritise workload are must-haves.
  • Previous experience with NDIS and high-volume workloads is desirable.

This Full-Time position is located at North Lakes, offering a competitive salary package: estimated annual remuneration $65,000 - $75,000.

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