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Sales Operations Manager
2 months ago
We are seeking a highly motivated and experienced Sales Operations Manager to join our team at Zendesk, Inc. as a Sales Operations Lead. This is a unique opportunity to be part of a global function with a team of talented professionals who are passionate about sales and operations.
Key Responsibilities- Design and execute the sales strategy in the region, working closely with the Regional Sales Leader.
- Devise, own, and continuously improve the operational rigor of the Sales division.
- Be the SME for Zendesk's sales tech stack and the data that flows through it.
- Work with the GTM Ops team to define, implement, and continuously improve the KPIs to measure the performance of the Sales organisation.
- Define and constantly evolve and improve the Zendesk territory models to ensure optimal coverage across our markets.
- Assist in troubleshooting operational issues as they surface; proposing changes to systems and processes to accelerate our growth.
- Collaborate with the Sales Enablement team to identify and close key knowledge gaps through continuous training and development.
- Own the execution of key business processes, chairing the forecast and demand generation processes.
- Identify inefficiencies, implement solutions, and track progress around sales performance, pipeline management, and sales forecasting.
- Document and share best practices to ensure continuous improvement.
- 3 years of experience in a similar role, ideally in a multi-billion turnover SaaS organisation.
- A motivated self-starter with a passion for solving problems.
- A numerate natural problem solver with experience using telemetry to drive business decisions.
- Experience with data and visualisation covering SQL, BI tools, and SFDC data.
- An entrepreneurial approach with the ability to adapt quickly in a fast-growing organisation.
- Able to juggle multiple projects and tasks concurrently.
- Demonstrated team-first attitude while being autonomous within your region.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. We consider individuals seeking employment and employees without regard to any characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities. If you require a reasonable accommodation to submit this application or participate in the selection process, please send an e-mail to [insert email address].
