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Guest Experience Ambassador
2 months ago
About the Role
We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our team at Marriott International in Elizabeth Quay. As a key member of our front desk and concierge team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our valued customers.
Key Responsibilities
- Provide warm and sincere greetings to guests, engaging them in conversation about their stay, property services, and local attractions.
- Process guest check-ins, confirming reservations, issuing and activating room keys, and coordinating with Housekeeping to track room readiness.
- Process check-outs, resolving late and disputed charges, settling accounts, retrieving room keys, and requesting guest feedback.
- Operate the telephone switchboard, answering calls, monitoring busy lines, and responding to guest requests and concerns.
- Supply guests with directions, information, and local recommendations, and respond to special requests and arrangements.
Requirements
- Responsible Service of Alcohol certification from a nationally accredited provider.
- I'm Alert Food Safety Certification from the City of Perth.
- Experience in customer service roles, with a passion for delivering exceptional guest experiences.
- Unrestricted working rights for Australia.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career growth and development within a global brand.
- A competitive salary and benefits package.
- A recognition and wellbeing program.
About Marriott International
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.