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Customer Service Ambassador

2 months ago

Perth, Western Australia JLL Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Ambassador to join our Concierge team at JLL. As a key member of our team, you will be responsible for providing exceptional customer service and creating a warm and welcoming experience for our clients and visitors.

Key Responsibilities:

  • Provide a unique and personalized welcoming experience for all guests, customers, and visitors
  • Handle internal and external calls and correspondence with professionalism and courtesy
  • Be the go-to specialist for all customer and guest enquiries, providing accurate and timely information
  • Set up and break down of meeting rooms and events, ensuring seamless execution
  • Assist in organizing and coordinating events and orientations, ensuring a smooth and successful experience
  • Coordinate food and beverage services, ensuring high-quality standards
  • Configure and troubleshoot Conference Centre IT systems, ensuring optimal performance

Requirements:

To be successful in this role, you will need to have:

  • Previous experience working in a hospitality or customer service delivery role
  • Strong communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels
  • A 'can-do' attitude, with a willingness to learn and take on new responsibilities
  • Excellent problem-solving skills, with the ability to think critically and creatively
  • Strong attention to detail, with a focus on delivering high-quality results

What We Offer:

As a Customer Service Ambassador at JLL, you will have the opportunity to work in a dynamic and entrepreneurial environment, where you will be empowered to shape your career and achieve your goals. You will be part of a diverse and inclusive team, where you will be valued and respected for your contributions.

About JLL:

JLL is a leading global provider of real estate and investment management services. We are committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' growth and development. We believe in the importance of equal opportunity and are dedicated to building a workplace that reflects the diversity of our clients and communities.