Administrative Officer

3 days ago


Brisbane, Queensland, Australia Archdiocese of Brisbane Full time
About Centacare

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, and operations in more than 200 locations, Centacare supports tens of thousands of people each year.

Our client-centred care approach, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality, and cost-effectiveness, as well as improvements in client and staff satisfaction.

About the Opportunity

This is an exciting opportunity to join the Quality Risk and Governance unit (QRG) on a permanent full-time basis in the position of Administration Officer – QRG.

In this role, you will provide administrative support to the General Manager Quality, Risk & Governance, Head of Practice Governance, Head of Learning and Development, and Head of Client Safety and Quality Care, while working collaboratively with the Quality and Continuous Improvement Team.

Key Responsibilities
  • Provide administration support for the implementation of Centacare's Practice Governance Framework as required by the General Manager Centacare QRG and in close collaboration with the QRG and other key stakeholders.
  • Actively promote and support a robust and open practice governance and quality care culture as part of the QRG Team.
  • Manage the responsibilities of the role within all current Legislation, Standards, and Policy.
  • Undertake all formal reporting requirements relevant to the responsibilities of the role.
  • Work within the QRG to enhance safe and quality outcomes for clients. Provide administrative support to the QRG team.
  • Undertake monitoring, assessment, and reporting information as required by the QRG team.
  • Work collaboratively with Centacare and Archdiocesan and other key stakeholders where this is in the scope of responsibilities.
  • Administration and reporting as required to support the QRG team to meet organisational objectives.
  • Meeting Minutes for key strategic meetings, and administrative support with planning.
  • In close consultation with key Centacare stakeholders, manage meetings and planning for key QRG activities e.g. training, stakeholder meetings.
  • Assist and support research and provide input into all relevant areas of organisational policy and procedure, and practices; as required.
  • Provide ongoing support in the implementation of all relevant organisational policy, procedure, and practice; as required.
  • Support and resource the learning and development team in the development and implementation of training; as required.
  • Make recommendations for continuous improvement of all systems relevant to the scope of the role and improved service delivery; as required.
Requirements
  • Administrative experience in a human service environment essential.
  • Demonstrated knowledge, skills, and experience in managing administration in a time-driven and responsive manner.
  • Demonstrated commitment in working collaboratively, skilfully, and sensitively with stakeholders.
  • Demonstrated experience and capability to develop and sustain influential working relationships with a wide range of informal, internal, and external stakeholders, including government and statutory bodies.
  • Sound problem-solving, written, and reporting knowledge and skills.
  • Organisational and systems thinking skills and the capacity and resilience to manage competing demands and deadlines.
  • Proven ability to exercise sound judgement.
  • Ability to obtain and maintain a current driver's license, blue card, criminal history check, NDIS Worker Screening Clearance, and evidence of rights to work in Australia.
What We Offer

In recognition of your skills and experience, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income), plus options for flexible working arrangements.

We are committed to creating a safe and healthy environment for children and vulnerable adults. As part of our commitment, we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0–18 years) and/or vulnerable adults.



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