Enhance Customer Journey Professional

7 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $180,000
Customer Experience Specialist Role

We are seeking a highly skilled and experienced Customer Experience Specialist to join our Mortgage, In Life Management team.

The ideal candidate will have a deep understanding of customer journeys and be able to identify opportunities to enhance the performance and profitability of the mortgage business.

Key Responsibilities:

  • Improve the performance and profitability of the mortgage business by identifying and executing strategic and tactical initiatives
  • Develop and execute campaigns and offerings across all customer segments and distribution channels
  • Collaborate with stakeholders to improve customer experience through digitising processes and tactical changes to operational processes
  • Identify opportunities to continually enhance the experience for existing mortgage customers and brokers

Requirements:

  • Demonstrated deep and broad level of experience in fundamental areas such as product management, process optimisation or channel optimisation
  • Self-leadership and ability to work independently whilst performing complex tasks and analysis
  • Strong communication skills and ability to influence stakeholders to ensure optimal outcomes
  • 5+ years experience in financial services product management with proven experience in delivering initiatives/projects
  • Experience in a customer-facing environment where identification of customer needs is at the heart of proposition development
  • Good relationship skills to liaise with diverse group of stakeholders

Benefits:

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on an approved sustainability activity

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