Customer Journey Specialist

18 hours ago

Sydney, New South Wales, Australia beBeeLoyalty Full time $75,000 - $85,000

About Luxury Lifestyle Brand: a high-end lingerie and premium bedroom accessories provider. We inspire, create curiosity, and empower women through their beauty and confidence.

The Assistant CRM & Loyalty Manager Role

As the spark behind every customer journey moment, you'll craft, coordinate, and elevate CRM campaigns and loyalty experiences that keep customers coming back.

You thrive on planning, pacing, and perfecting every touchpoint - ensuring customers feel seen, celebrated, and in the know. From email journeys to loyalty love notes, your work is all about deepening relationships and building loyalty that lasts a lifetime.

  • Email Campaign Expertise: Building and scheduling email campaigns that speak directly to our customers' hearts (and inboxes).
  • CRM Data Analyst: Crunching CRM data to uncover insights - who clicked, who converted, and who needs more love.
  • Data-Driven Decision Making: Segmenting our database like a pro, ensuring the right message reaches the right customer at just the right moment.
  • Loyalty Innovator: Brainstorming loyalty surprises and delight moments that make our customers feel like VIPs.
  • Creative Collaboration: Working with the Creative team to brief in assets that bring our campaigns to life with flair, fashion, and attitude.
  • Performance Tracker: Tracking performance, compiling campaign reports, and sharing findings like a data expert.

We're looking for a skilled professional to join our team and help us deliver exceptional customer experiences.

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