Chief Customer Journey Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $240,000
Customer Lifecycle Manager

This role oversees the development of customer lifecycle strategies, ensuring seamless transitions from new to valued customers.

Key Responsibilities:
  • Engagement and Retention Define initiatives to increase customer engagement through targeted marketing programs and collaborative efforts with cross-functional teams.
  • Cross-Functional Collaboration Work closely with central teams to design impactful homepage experiences and strategic messaging for various customer segments.
  • Insights and Innovation Develop frameworks to analyze customer behavior, identify opportunities for growth, and implement data-driven solutions to enhance the customer journey.
  • Performance Metrics Establish key performance indicators to measure customer experience and loyalty, informing business decisions and driving continuous improvement.

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