Program Manager

1 week ago

Sydney, New South Wales, Australia beBeeAnalytics Full time $107,140 - $145,340

Customer Experience Role

This position involves driving and managing programs to enhance the customer journey.

We are seeking a data-driven professional with expertise in analytics and customer insights. The ideal candidate will analyze customer data, surface meaningful information, and design experiments to improve the end-to-end customer experience.

Key Responsibilities:

  • Drive and manage CX initiatives
  • Identify opportunities for improvement
  • Test and implement solutions
  • Leverage data for insight
  • Engage stakeholders effectively
  • Manage day-to-day work streams

Requirements:

  • Experience in consulting or in-house strategy/data & analytics
  • A passion for data with advanced analytics skills or SQL required
  • Strong communication and stakeholder management skills
  • Ability to navigate ambiguity and vague problem solving
  • Curiosity and a growth mindset with willingness to learn in a fast-paced environment

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