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Application Support Team Lead

1 month ago

Melbourne, Victoria, Australia Public Sector People Full time

Public Sector People is seeking an experienced Application Support Team Lead to join a Local Government organisation in South-East Melbourne.

The successful candidate will be responsible for leading the IT Application Support Team and coordinating routine and ad-hoc testing and maintenance of application architecture.

Key Responsibilities:

  • Drive a team to an agile way of working, including helping deliver operational enhancements.
  • Provide technical expertise and utilise technical capabilities to deliver operational outcomes that meet stakeholder needs.
  • Identify and troubleshoot issues and queries, collaborating with subject matter experts and key stakeholders to resolve them or escalate to Engineering when necessary.
  • Develop monthly reports on incidents and requests, track Application Support performance, analyse trends, and make data-driven decisions.
  • Ensure compliance with service-level agreements (SLAs) and key performance indicators (KPIs) for application support.

Key Criteria:

  • Qualifications in Computer Science, Software Engineering, Information Technology or equivalent industry experience.
  • Demonstrated working knowledge of Azure fundamentals.
  • Working knowledge of SQL databases.
  • SAAS support leadership experience is a must.
  • TechOne experience will be highly regarded.
  • Ability to manage, motivate, develop and encourage teams to deliver results to time and budget.
  • Commercial acumen to ensure the team is working on the right thing at the right time.
  • Overtime may be required for this position.
  • A Police Check and Working with Children Check, or the willingness to undergo the checks.

Please submit your application for this role. If you would like further information, please contact Charlotte Smith on csmith@publicsectorpeople.com.au.