Application Support Team Lead

4 weeks ago

Melbourne, Victoria, Australia Talent International Full time

The opportunity

Our client is a government organisation seeking an Applications Support Team Lead with strong TechnologyOne experience and knowledge to join a critical TechOne/OneCouncil cloud migration/implementation project.

  • Project duration: end of August 2025
  • Hourly rate: up to $74.87 plus super per hour
  • Hybrid work arrangement: Narre Warren location with work from home options

The role

As the Applications Support Team Lead, your responsibilities will include:

  • Driving and delivering Application Support initiatives that meet IT architecture objectives and maintain service uptime for business-critical systems
  • Ensuring the stability, availability, and performance of critical software applications by monitoring, troubleshooting, and resolving incidents and problems
  • Leading and collaborating with technical support staff to provide end-to-end support of enterprise applications
  • Maintaining and meeting service-level agreements (SLAs) and key performance indicators (KPIs) for application support
  • Developing monthly reports on incidents and requests, tracking Application Support performance, analysing trends, and making data-driven decisions
  • Capturing and problem-solving issues and queries, working in collaboration with subject matter experts and key stakeholders to resolve and/or escalate to Engineering as required
  • Coordinating system maintenance and monitoring across a diverse range of applications and business systems
  • Monitoring and managing operational budget and resources for Application Support team
  • Leading the development, testing, and implementation of changes to systems, including changes arising from software patches or business improvement processes
  • Ensuring suitable systems development and testing processes are in place for effective management of software packaging and releases
  • Managing internal and external stakeholders, and multiple vendors to ensure business applications meet stakeholder expectations

About you

To be successful in this role, you will need:

  • Strong leadership skills and proven experience in a similar role, leading SAAS applications and software teams
  • Support experience with ERP, Records Management, and CRM systems based on one or more platforms such as TechnologyOne Ci/CiA/SaaS (ECM), Dynamics 365, Oracle, or SAP
  • TechnologyOne ERP system (either Ci/CiA on-premise or SaaS) experience would make you a stand-out candidate
  • Expertise in Microsoft Cloud platform including but not limited to MS Azure Portal, Azure Cost centre, MS Power Automate, API Management, MS Office365 Administration
  • Strong focus on implementing Application Security measures as part of deployment and BAU
  • Availability to work onsite as required – minimum 2 days per week

Please note that if successful, you will need to undergo a police check, and hold a valid employee grade Working With Childrens Check (WWCC).

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