Senior Application Support Team Lead
2 weeks ago
Public Sector People is seeking an experienced Application Support Team Leader to lead the IT Application Support Team and coordinate routine and ad-hoc testing and maintenance of application architecture.
The ideal candidate will have a strong background in leading teams, technical expertise, and experience in SAAS support leadership.
Key Responsibilities:
- Drive a team to an agile way of working, including helping deliver operational enhancements.
- Provide technical expertise and utilise technical capabilities to deliver operational outcomes that meet stakeholder needs.
- Identify and troubleshoot issues and queries, collaborating with subject matter experts and key stakeholders to resolve them or escalate to Engineering when necessary.
- Develop monthly reports on incidents and requests, track Application Support performance, analyse trends, and make data-driven decisions.
- Ensure compliance with service-level agreements (SLAs) and key performance indicators (KPIs) for application support.
Key Criteria:
- Qualifications in Computer Science, Software Engineering, Information Technology or equivalent industry experience.
- Demonstrated working knowledge of Azure fundamentals.
- Working knowledge of SQL databases.
- SAAS support leadership experience is a must.
- TechOne experience will be highly regarded.
- Ability to manage, motivate, develop and encourage teams to deliver results to time and budget.
- Commercial acumen to ensure the team is working on the right thing at the right time.
- Overtime may be required for this position.
- A Police Check and Working with Children Check, or the willingness to undergo the checks.
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