Melbourne Reservations Sales Coordinator

3 weeks ago


Melbourne, Victoria, Australia Rydges Full time

About Rydges Melbourne

We're a leading experience company that encompasses Entertainment, Ventures, and Travel businesses. Our goal is to make a positive impact on our people, communities, and environment every day.

Role Overview

We're seeking a full-time Reservations Sales Coordinator to maximize hotel revenue by processing all room reservations from various booking channels. You'll be responsible for creating a personalized hotel experience for our guests, making them feel at home.

Key Responsibilities:

  • Coordinate group reservation requests through telephone, email, GDS, and Ivvy leads.
  • Maintain the Group Reservations email inbox and meet efficiency targets.
  • Work closely with the Sales and Revenue Departments regarding group rates and requirements.
  • Manage group booking workflow using the CRM and ensure contracts are signed.
  • Enter all confirmed group bookings into Opera and coordinate amendments, rooming lists, and deposits.
  • Communicate group requirements to the appropriate department(s) and follow up on requests.

Benefits and Perks

We offer incredible team member discounts, access to amazing 'Elevate Perks,' and opportunities for rapid career growth. Our company values local community involvement, volunteering, and charitable giving.

Requirements

Experience with Opera PMS is preferred. You'll need excellent attention to detail, telephone etiquette, and a strong customer service focus with a sales emphasis. Ability to work flexible hours, including weekends.



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