Account Relationship Specialist

7 days ago


Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time

The McMillan Shakespeare Group is a leading provider of innovative financial solutions. We are seeking a skilled Account Relationship Specialist to drive our success in the Not for Profit sector.

The Account Relationship Specialist will serve as the primary point of contact between our clients and Maxxia, responsible for building and maintaining strong relationships with key stakeholders. This role requires a proven track record of achieving targets and delivering exceptional customer engagement.

  • Develop and maintain account strategies, including Employer Profiles, Organisational Structures, and Stakeholder Identification.
  • Manage contract renewals and negotiations, collaborating with internal stakeholders.
  • Maintain or increase program participation rates to benchmark levels.
  • Collaborate with Relationship Support Officers to maintain accurate client data in our ERM system.
  • Plan and execute sales and marketing strategies through multiple channels.
  • Engage with internal stakeholders, industry parties, and business suppliers to drive sales outcomes.
  • Communicate client feedback and information to ensure optimal service delivery.
  • Present KPI reports at regular Client Program Review meetings.

We offer a strong people-first culture, flexible working arrangements, and a range of employee benefits. If you are a skilled relationship builder with a passion for delivering exceptional results, we encourage you to apply.



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