Customer Relationship Ambassador
3 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Ambassador. In this exciting opportunity, you will have the chance to make a real difference in our customers' lives while advancing your career.
Your Key Responsibilities:
- Be a Customer Champion: Engage in meaningful conversations to uncover customers' financial goals and provide tailored solutions to meet their needs.
- Deliver Exceptional Service: Build strong, positive relationships with customers, both internal and external, and consistently provide exceptional customer service.
- Contribute to Team Success: Work collaboratively within a supportive team environment, meeting productivity targets and ensuring efficient turnaround times.
- Commit to Continuous Learning: Stay up to date with our conversational frameworks, retention strategies, and ongoing business initiatives.
About You
Are You a People-Focused, Career-Oriented Individual?
If you love building relationships and are committed to exceeding customer expectations, this could be the role for you. Experience in sales, retention, or customer service is ideal, and a background in financial services is highly regarded. We're looking for individuals with the following skills:
- Strong Communicator: You have excellent verbal and written skills, able to explain complex financial concepts in a way that's easy for customers to understand.
- Customer Service Champion: You're passionate about delivering exceptional service and building lasting customer relationships.
- Team Player: You thrive in a collaborative environment and enjoy working toward shared goals.
- Quick Learner: You're adaptable, eager to learn new technologies, and committed to staying current with industry trends.
Salary: $60,000 - $80,000 per annum
Benefits:
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on diversity and inclusion
About Us
Bank of Queensland Group is a leading provider of financial services, committed to delivering outstanding customer experiences. Our family of brands includes Bank of Queensland, ME Bank, Virgin Money Australia, and BOQ Specialist. We value diversity and inclusivity, and we welcome applications from candidates from diverse backgrounds.
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