"Membership Director"

3 days ago


Canberra, ACT, Australia Fitness First Full time
The Opportunity:

The Membership Director at Fitness First is responsible for leading the member experience team to achieve sales targets and member retention budgets. They oversee front desk operations to ensure exceptional, personalized service to our members.

The Membership Director is a motivational leader who mentors their team and provides the tools necessary for success. They utilize their sales expertise, organizational capabilities, and excellent customer service skills to drive team performance.

Key Responsibilities:
  • Manage the daily workflow of the member experience team to meet monthly sales targets.
  • Achieve individual monthly and annual sales targets to contribute to team success.
  • Create a structure to ensure the member experience team meets their daily performance criteria.
  • Assist with sales training to develop the member experience team.
  • Achieve member retention and growth budgets on a monthly basis.
  • Respond to member inquiries within 24 hours.
  • Support the Club and Regional Manager in developing initiatives to drive membership growth.

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