Membership Director

4 weeks ago


Canberra, ACT, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and experienced Membership Manager to join our team at Fitness First. As a key member of our club management team, you will be responsible for delivering exceptional member experiences and driving sales growth.

Key Responsibilities
  • Lead a team of Member Support Consultants to achieve sales targets and member retention budgets
  • Develop and implement strategies to drive membership growth and improve customer satisfaction
  • Manage front desk operations to ensure seamless member experiences
  • Collaborate with the Club and Regional Manager to develop initiatives to drive membership growth
  • Support the Club Manager in developing the Member Support Consultant fortnightly roster
About You
  • Proven sales and customer service experience with a track record of hitting KPIs
  • Strong understanding of the sales cycle and various sales techniques
  • Experience in managing the customer journey to achieve successful customer outcomes
  • Previous experience in managing and mentoring a team
  • Ability to set and motivate others towards a goal
What We Offer
  • A competitive OTE of $80,000 made up of base salary and commission, plus super
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group
About Fitness and Lifestyle Group

We are proud to be part of Fitness and Lifestyle Group (FLG), a leading fitness and lifestyle company with a portfolio of globally renowned fitness brands. Our 10,000+ employees help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.



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