Membership Director

4 weeks ago


Canberra, ACT, Australia Fitness First Full time

The Opportunity:

At Fitness First, we're seeking a highly motivated and experienced Membership Manager to lead our team of Member Support Consultants. As a key member of our club's leadership team, you'll be responsible for delivering exceptional member experiences, driving sales growth, and ensuring our club operates at its best.

Key Responsibilities:

  • Manage the daily workflow of the MSC team to achieve monthly sales targets and contribute to the club's success.
  • Develop and implement strategies to drive member retention and growth, ensuring our club meets its budgeted targets.
  • Lead by example, mentoring and coaching your team to achieve their full potential and deliver exceptional customer service.
  • Collaborate with the Club and Regional Manager to develop initiatives that drive membership growth and improve the overall member experience.
  • Ensure that all member inquiries are responded to within 24 hours, providing timely and effective solutions to their needs.

About You:

  • You have a proven track record of sales and customer service experience, with a strong ability to hit KPIs and drive results.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with members, colleagues, and stakeholders.
  • You're a motivated and results-driven individual, with a passion for delivering exceptional member experiences and driving business growth.
  • You have a strong understanding of sales techniques, including up-selling and cross-selling, and are able to apply this knowledge to drive sales growth and improve member retention.

What We Offer:

  • A competitive OTE of $80,000, made up of base salary and commission, plus super.
  • A complimentary Platinum Fitness First membership.
  • Opportunities for career growth and development, with access to our industry-leading learning and development content.

About Fitness & Lifestyle Group:

We're proud to be part of Fitness and Lifestyle Group, a leading provider of fitness and lifestyle services across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees help almost a million people live happier, healthier, and more active lives, delivering 65 million+ workouts per year.


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