Membership Director

3 weeks ago

Canberra, ACT, Australia Fitness First Full time

The Opportunity:

We are seeking a highly motivated and experienced Membership Director to join our team at Fitness First. As a key member of our leadership team, you will be responsible for leading a team of Member Support Consultants to achieve sales targets and drive member retention.

Key Responsibilities:

  • Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
  • Achieve individual sales targets to contribute to the team's success
  • Create a structure to ensure the MSC team achieves daily performance criteria
  • Develop and deliver sales training to the MSC team
  • Drive member retention and growth budgets on a monthly basis
  • Ensure timely responses to member inquiries
  • Support the Club and Regional Manager in developing initiatives to drive membership growth

About You:

  • Proven sales and customer service experience with a track record of hitting KPIs
  • Understanding of the sales cycle and various sales techniques
  • Experience managing the customer journey to achieve successful outcomes
  • Previous experience managing and mentoring a team
  • Ability to set and motivate others towards a goal
  • Experience using business computer systems
  • Current First Aid and CPR certificates

What We Offer:

We offer a competitive OTE of $80,000, a complimentary Platinum Fitness First membership, and opportunities for career growth and development.

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