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Membership Director

2 months ago

Canberra, ACT, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and experienced Membership Manager to join our team at Fitness First. As a key member of our club management team, you will be responsible for delivering exceptional member experiences and driving sales growth.

Key Responsibilities
  • Lead a team of Member Support Consultants to achieve sales targets and member retention budgets
  • Develop and implement strategies to improve member engagement and satisfaction
  • Collaborate with the Club Manager to develop and implement sales training programs
  • Monitor and analyze sales performance and member retention metrics to inform business decisions
  • Provide exceptional customer service and support to members
About You
  • Proven sales and customer service experience with a track record of achieving sales targets
  • Strong leadership and team management skills
  • Ability to analyze data and make informed business decisions
  • Excellent communication and interpersonal skills
  • Current First Aid and CPR certificates
What We Offer

We offer a competitive salary and commission structure, as well as a range of benefits including a complimentary Platinum Fitness First membership and career development opportunities.

We are committed to creating a diverse and inclusive work environment and welcome applications from candidates from all backgrounds.