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Client Success Manager

2 months ago


Sydney, New South Wales, Australia Gough Recruitment AU Full time
{"title": "Client Success Manager", "description": "Job Summary

We are seeking a highly skilled Client Success Manager to join our team at Gough Recruitment AU. As a Client Success Manager, you will be responsible for maintaining and establishing new partnerships to grow the company's pipeline of repeat business and referrals.

Key Responsibilities
  • Assist the business development manager in new business meetings, focusing on building relationships with clients.
  • Nurture relationships post-purchase, pre-construction, and during the construction phase, ensuring client satisfaction.
  • Post-construction, ensure relationships are nurtured, including monthly check-ins to gauge client satisfaction.
  • Drive customer experience strategies, integrating insights from other leaders to cultivate customer loyalty.
Requirements
  • 3-5 years of experience in account management or client success roles, with at least 3 years in client-facing positions.
  • Collaborative spirit, detail-oriented, and strong communication skills.
  • Proactive problem-solving and project management skills, adept at meeting deadlines and managing competing priorities.
About Us

Gough Recruitment AU is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.

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