Senior Client Success Manager

1 month ago

Sydney, New South Wales, Australia Atomi Full time
About Atomi

Atomi is a pioneering education technology company that empowers educators and learners to achieve their full potential. Our mission is to revolutionize the way we teach and learn by harnessing the power of technology and creativity.

Role Overview

The Senior Client Success Manager will play a vital role in our School Partnerships team, overseeing a team of Customer Success Managers across multiple states in Australia. As a key member of our remote team, you will be responsible for driving customer success, developing your team's skills, and collaborating with other departments to ensure seamless operations.

Key Responsibilities


  • Develop and implement strategies to meet renewal targets and drive customer satisfaction.
  • Closely collaborate with the VP of Sales and peer Customer Success Team Lead to align team goals and objectives.
  • Work closely with Product and Educational Content teams to stay informed and capitalize on opportunities within customer portfolios.
  • Analyse customer relationships and identify areas for improvement, implementing solutions to enhance the customer experience.
  • Train, manage, and coach team members to achieve their targets and deliver exceptional customer service.
  • Champion best-in-class processes, practices, and efficiency, leading upskilling and training initiatives.
  • Promote professional development, career guidance, hiring, performance coaching, and promotion of team members.
  • Foster strong collaboration between your team and the broader Atomi business, including Sales, Product, Marketing, and Educational Content.

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