Strategic Program Manager

3 weeks ago


Sydney, New South Wales, Australia American Express Global Business Travel Full time
Role Overview

The Strategic Program Manager will be responsible for the successful client management of our top existing clients, including operational success, retention, renewal, and portfolio expansion. This role will utilize strong collaborative and relationship building skills to leverage American Express Meetings & Events internal resources to maintain profitable business margins, as well as to retain and grow clients.

Key Responsibilities
  1. Client Retention and Contract Management:
  • Responsible for client retention, contract management, revenue growth, profitability, expansion, and overall account/event performance.
Business Development and Account Growth:
  • Partner with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross collaboration amongst shared accounts.
  • Lead RFP renewals and individual program resigning in collaboration with operations and sales leadership and in accordance with overall pricing and servicing strategies.
Client Relationship Management:
  • Develops strategic partnerships with multiple contacts within client and supplier organizations.
  • Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
Operational Support:
  • Works alongside the operations team to ensure operational success throughout planning and if required, onsite support.
Requirements
  • Bachelor's degree with 5-7 years of business development experience specifically associated with high caliber event production.
  • Consultative communication skills, including presentation, sales and negotiation in a commercial environment.
  • Operational experience or understanding of operational processes as they relate to a client meeting or event.
What We Offer
  • Flexible benefits tailored to each country.
  • Travel perks, including flights, hotels, cruises, and car rentals.
  • Development opportunities, including global tuition assistance and access to over 20,000 courses on our learning platform.


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