Client Success Advocate

4 weeks ago


Sydney, New South Wales, Australia Tideri Jobbörse Full time
About the Role

The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Advocate, you will work closely with clients to understand their business priorities, challenges, and goals. Your primary objective will be to provide exceptional support, ensuring clients achieve maximum value from their Gartner subscription.

Key Responsibilities
  • Build and manage relationships with clients across various business functions, ensuring they are successful in utilizing their Gartner subscription.
  • Introduce Gartner services and capabilities to new clients, communicating value to decision-makers.
  • Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment.
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
  • Conduct regular reviews of client performance and key engagement metrics.
Requirements
  • 3+ years of relevant professional experience.
  • Proven track record of success fueled by a passion for delighting clients.
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Bachelor's degree preferred.
What We Offer
  • Competitive salary and generous paid time off policy.
  • Charity match program, Health Insurance, Employee Stock Purchase Plan, and Employee Assistance Program.
  • Collaborative, team-oriented culture that embraces diversity.
  • Professional development and unlimited growth opportunities.


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