Lead Client Relationship Manager

1 week ago

Melbourne, Victoria, Australia Octopus Energy Full time

Company Overview

Octopus Energy is at the forefront of the energy sector's transformation, committed to becoming the premier global provider of solutions that unlock significant value from distributed energy resources (DERs). Our innovative KrakenFlex platform connects numerous DERs with energy markets, facilitating a substantial annual market opportunity.

Role Overview

We are seeking a Senior Account Manager to oversee our existing accounts in Australia and to cultivate new client relationships in the Oceania region. This role is pivotal in driving our mission forward in a rapidly evolving market.

Key Responsibilities

  • Formulate and implement a comprehensive customer account management strategy to foster growth.
  • Support a major utility client in their transformation journey.
  • Manage relationships with multiple stakeholders effectively.
  • Monitor and assess the performance of our platform to ensure optimal service delivery.
  • Contribute insights to the product development roadmap.
  • Collaborate with various teams to ensure a customer-centric approach in all operations.
  • Develop a well-informed perspective on market dynamics and competitive positioning for KrakenFlex.
  • Act as an ambassador for KrakenFlex, promoting our values and mission.

Qualifications

  • A minimum of 3 years of experience managing large accounts.
  • Experience with enterprise software solutions, preferably in the energy sector.
  • Demonstrated success in delivering exceptional customer experiences.
  • Strong commercial acumen and relationship-building skills.
  • Ability to inspire confidence among senior leadership.

Essential Skills

  • Excellent communication skills, capable of articulating complex issues and proposing clear action plans.
  • Proven aptitude for line management, including target setting and performance evaluations.
  • Effective risk management and negotiation capabilities.
  • Strong mentorship skills to develop junior team members.
  • Detail-oriented with a structured approach to account management.

Desirable Skills

  • Familiarity with energy markets and regulatory frameworks.

Why Choose Octopus Energy?

At Octopus Energy, we foster a unique culture that values autonomy, innovation, and collaboration. We are committed to rewarding hard work with meaningful benefits and opportunities for professional growth. Our diverse team is our greatest asset, and we strive to create an inclusive environment where every individual can thrive.

If you are passionate about driving change in the energy sector and possess the skills we seek, we encourage you to consider this opportunity.

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