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Client Relationship Manager

2 months ago

Melbourne, Victoria, Australia Qsic Full time
About the Role

We are seeking a dynamic and proactive Client Relationship Executive to play a vital role in developing and managing customer relationships that promote retention and loyalty.

As a key member of our team, you will work closely with our Customer Success Lead to ensure that our clients derive maximum value from our audio solutions.

You will be responsible for:

  • Ensuring assigned account needs are met while developing and maintaining strong, long-lasting client relationships.
  • Assisting the Customer Success Lead in managing enterprise-level accounts, and gathering customer feedback and insights.
  • Engaging with franchisees to understand their unique needs and provide tailored support.
  • Participating in account meetings and retail store visits to build relationships and gather feedback.
  • Collaborating with the Support team to ensure client issues are resolved timely.
  • Monitoring customer health and proactively addressing any issues to prevent churn.
About the Team

You will be joining a business that is growing at an exciting pace and is looking for a highly energized and driven addition to our team.

We offer a competitive salary, equity, and the opportunity to work in a dynamic and inclusive team culture.

We value our employees and offer a range of benefits, including:

  • A competitive salary and equity package.
  • The opportunity to work in a dynamic and inclusive team culture.
  • A range of benefits, including flexible working arrangements and professional development opportunities.