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Lead Client Relationship Manager
2 months ago
About the Role
The energy sector is experiencing a monumental shift, and we are at the forefront of this evolution. Our mission is to become the premier global provider of solutions that unlock significant value from distributed energy resources (DERs). We are developing a Software as a Service (SaaS) subscription model aimed at a vast global market, digitally linking numerous DERs with energy markets.
We have established a leading position in the market, with KrakenFlex recognized as a thought leader and innovator. Our collaboration with Octopus Energy, a distinguished UK energy supplier, reinforces our commitment to sustainability and innovation.
Octopus Energy Group operates as a global energy transition entity, comprising multiple businesses across various countries, all dedicated to enhancing technology to expedite decarbonization for our customers. Valued at $9 billion USD, Octopus Energy is among the fastest-growing private companies in the energy-tech sector.
KrakenFlex serves as a comprehensive platform, optimizing and managing a wide array of DERs, from consumer-owned devices to large-scale renewable energy sources. Currently, KrakenFlex boasts a contracted capacity spanning multiple continents, with a rapid growth rate.
We are seeking an individual to oversee our existing accounts in Australia and cultivate future opportunities in the Oceania region. This role involves close collaboration with the Kraken Tech and KrakenFlex teams to ensure effective account management and business development.
Key Responsibilities
- Formulate and implement a customer account management strategy to foster growth.
- Support a major utility client in its transformation journey.
- Manage relationships with multiple stakeholders.
- Monitor and evaluate the performance of our platform.
- Contribute insights to the product roadmap.
- Collaborate with all teams to prioritize customer-centric approaches.
- Develop a comprehensive understanding of the market landscape and competitive positioning for KrakenFlex.
- Act as an ambassador for KrakenFlex.
Qualifications
- A minimum of 3 years of experience managing large accounts.
- Experience with enterprise software solutions, preferably in the energy sector.
- Demonstrated success in delivering exceptional customer experiences.
- Strong commercial acumen.
- Ability to inspire confidence among senior leadership.
Essential Skills
- Excellent communication skills, capable of distilling complex issues into actionable plans.
- Proven aptitude for line management, including target setting and performance reviews.
- Effective risk management and negotiation skills.
- Ability to mentor and develop junior team members.
- Strong relationship-building skills at all organizational levels.
- Detail-oriented with a structured approach to account management.
Desirable Skills
- Familiarity with energy markets.
Why You’ll Appreciate Working Here
- We value transparency regarding compensation and are open to discussions about salary to ensure alignment with your experience.
- Our unique culture promotes autonomy and innovation, allowing you to work alongside a diverse group of talented individuals.
- We are committed to providing an inclusive work environment where everyone has equal opportunities.
If you resonate with our mission and values, we encourage you to consider this opportunity.
