Customer Support Liaison
3 weeks ago
Rentokil Initial, a leading FTSE 100 company, seeks a Customer Support Liaison to join their team. This role offers a unique opportunity for growth and development within a successful business that employs 38,000 colleagues across 66 countries.
This position will see you leverage your previous customer service experience to build strong relationships with customers, liaise with them daily, and make outgoing calls to organise new jobs and enhance customer satisfaction.
The core responsibilities of this role include:
- Processing purchase orders efficiently
- Providing excellent customer service and resolving client issues proactively
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Making outgoing calls to promote products and services to existing clients
- Coordinating, scheduling, and processing jobs through internal software
- Processing and approving invoices for customers through internal software
- Building and maintaining relationships with customers and suppliers
Requirements for this role include:
- Previous experience in a customer-facing role, such as customer service, administration, or reception
- High attention to detail and excellent organisational skills
- Excellent customer service and communication skills
- Intermediate computer skills and ability to learn new software
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multitask, and work autonomously
- Outstanding verbal and written communication skills
The successful candidate must be able to pass a pre-employment medical, drug, and alcohol screen as well as background checks.
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