Customer Service Liaison

4 days ago


Perth, Western Australia Commonwealth Bank of Australia Full time

We're seeking a skilled Customer Service Liaison to support our Retail Lending Operations team in delivering high-quality customer experiences.

The Chief Operations Office (COO) drives business imperatives through effective operational processes, focusing on customer satisfaction. Our Records Management team provides operational support to customers, handling loan documents across Credit Cards, Home Loans & Personal Loans.

As a Customer Service Liaison, you'll provide superior customer service by responding to enquiries, managing complaints and issues, and processing transactions within agreed turnaround times. You'll also work cohesively with the team to identify and respond to business risks and implement Continuous Improvement ideas.

Key responsibilities include:

  • Providing exceptional internal and external customer service
  • Managing customer enquiries, complaints and issues
  • Applying sound risk management practices
  • Processing transactions with high accuracy
  • Stakeholder management and team collaboration

We're looking for someone with prior experience in a product or process environment or extensive customer service experience. Exposure to the lending process is advantageous, but not essential. If you have a growth mindset and a willingness to learn, we encourage you to apply.



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